IS A RESERVATION NECESSARY?
Some shuttle stops are by reservation only, but generally reservations are not required. It is, however, a good idea to make a reservation to guarantee your seat on the shuttle at the time you want to ride. Reservations can be made by calling (866) 235-5247 or by clicking here. They may also be made in person at the Ferndale or Burlington offices. For stops requiring advance reservation, the shuttle will not stop if there is not an advance reservation scheduled.
WHAT IF I PREPAY FOR A RESERVATION, BUT END UP NOT NEEDING TO USE IT? DO I LOSE MY MONEY?
No. There is no charge to change the reservation to an “open” ticket to use at another time within a year from the original date of purchase. Or, you may cancel the reservation with a $5 processing fee.
IF I CANCEL MY RESERVATION AND REQUEST A REFUND, HOW LONG DOES IT TAKE TO BE CREDITED BACK TO MY CARD? AND, IF I PAID CASH?
Credit card refunds may take up to 10 days from when you canceled before showing in your account. If you paid by cash/check, please provide a current mailing address when canceling and a refund check will be mailed within 10 days.
I WANT TO PAY CASH WHEN I ARRIVE AT SEA-TAC AIRPORT. IS THERE SOMEONE THERE THAT CAN HELP ME?
On most days, there is a reservation agent available at the Bellair Shuttle kiosk located to the right of Door #2 in baggage claim from 9:30 am to 7:00 pm. You may also purchase a ticket from your driver if the agent is not available. Drivers and agents can only accept bills smaller than a $50 and cannot accept checks. If you would like to pay with credit card before boarding please call (866) 235-5247.
MY SPOUSE IS IN A WHEELCHAIR. WILL OUR SHUTTLE BE ADA ACCESSIBLE?
We will always go over and beyond to accommodate ADA requests. With a minimum of 48 hours notice we will be able to ensure that the proper vehicle is operating the shuttle you want to ride. Also, to ensure compatibility, please provide the combined weight of the wheelchair and passenger along with the width and length of the wheelchair/scooter at the time you make the reservation. The maximum combined weight our current equipment can accommodate is 500 lbs. The maximum width is 28” and the maximum length is 45”.
WHAT ARE THE ADA GUIDELINES REGARDING “PRIORITY SEATING” ON THE SHUTTLE?
Upon request, drivers will ask – but not require – passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce priority seating beyond making the request or other passengers.
DO YOU OFFER A GROUP DISCOUNT?
For groups of 4 or more paying passengers with a prepaid reservation, a 10% discount is available. To qualify for the discount, all passengers need to travel on the same reservation. Reservations paid by cash are not eligible for the discount. More questions about group discounts? Call 866-235-5247 and a reservation agent will be happy to answer them for you.
ARE OTHER DISCOUNTS, OTHER THAN THE GROUP DISCOUNT AND COMMUTER TICKET, AVAILABLE?
Discounts on certain trips on the I-5 corridor are available for seniors (60+), US military personnel/dependents with valid military ID. Please present your military ID when boarding. Additional discounts are not currently available for the I-90 corridor.
DO I NEED AN ACTUAL PHYSICAL TICKET TO BOARD THE SHUTTLE?
No. Your confirmation number is sufficient. Please provide it when you board. Also, keep it handy if you need to make changes to your reservation.
IS PARKING AVAILABLE AT ALL SHUTTLE STOPS?
Many of the shuttle stops allow you to park your vehicle while you are traveling. Three sites are operated by Bellair Airporter Shuttle – Bellingham, Burlington and Yakima. Other sites with parking options are operated by other organizations. Get more information on the Shuttle Map or by contacting a reservation agent at 866-235-5247.
WHAT IF IT IS SNOWING THE DAY I TRAVEL BETWEEN YAKIMA AND SEA-TAC AIRPORT?
As long as the pass remains open, shuttles will continue running as scheduled. There may be delays due to road conditions and having to chain the vehicles. Please allow plenty of time before your flight for these possible delays.
In the event that the pass does close, shuttles will hold at Ellensburg or Cle Elum until the pass has reopened. If the closure is for more than a few hours, the shuttle may be canceled. If so, passengers will be returned to their original pick-up location. If you do experience a cancelation, you can leave your ticket open for a year to use at a later date or receive a refund, less a $5 cancelation fee.
IF, DUE TO BAD WEATHER, SHUTTLES NORTH OF BELLINGHAM ARE UNABLE TO OPERATE, WILL I GET A PARTIAL REFUND?
Yes. You will be refunded the difference in price with no additional fee.
MY CONNECTION (i.e. FLIGHT, FERRY) IS RUNNING A FEW MINUTES LATE. CAN YOU HOLD THE SHUTTLE FOR ME?
In an effort to provide all passengers with the best on-time service possible, shuttles can only be held up to 2 minutes past the scheduled departure. If you miss your scheduled time, please call 866-235-5247. A reservation will help you get to where you are going on the next available shuttle.
WE’RE TAKING A CRUISE OUT OF SEATTLE. IS THERE SHUTTLE SERVICE AVAILABLE TO THE PIERS?
Bellair Airporter Shuttle does not currently stop at the piers in Seattle. The closest stop is at the Washington State Convention Center, which is a few miles away from your desired destination, but taxis are available. Also, service between Sea-Tac Airport and the cruise terminals is available through the cruise lines. A reservation agent can provide you with more information.
I’M UNABLE TO WALK LONG DISTANCES. CAN THE DRIVER DROP ME OFF AT MY AIRLINE?
Port of Seattle regulations stipulate that passengers may only be unloaded in the designated “Bus Unloading Zones.” There are two of these zones on the departure level at Sea-Tac Airport. Unfortunately, drivers are not allowed to leave the bus or go inside the terminal while on the departures level. If you need further assistance to reach your flight, contact Sea-Tac Airport or your airline to arrange for a representative to meet you with a wheelchair.
I WANT TO GO TO DOWNTOWN SEATTLE. DO YOU MAKE STOPS THERE?
The I-5 corridor shuttle makes several stops at the Washington State Convention Center with prepaid reservations. And, the I-90 corridor shuttle stops at the Sea-Tac Station Light Rail stop, where you can take the Link Light Rail into downtown Seattle.
I AM ARRIVING ON THE SAN JUAN FERRY. IF THE FERRY IS LATE, CAN THE DRIVER WAIT FOR ME?
Shuttles depart the San Juan Ferry terminal in Anacortes 11 times a day on a set schedule. Departure times are not changed quarterly like the ferry schedule and are not based on the ferry schedule. Shuttles leave the ferry terminal 5 minutes past the our on each scheduled run so please plan ahead for possible delays in the ferry schedule.
HOW LONG BEFORE MY FLIGHT DO I NEED TO BE AT SEA-TAC AIRPORT?
It is recommended that you arrive 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.
IS SHUTTLE SERVICE AVAILABLE TO THE ALASKA FERRY AT THE BELLINGHAM CRUISE TERMINAL?
Yes. Shuttle service is available on ferry arrival / departure days. Service is available for ferry passengers only and require a prepaid reservation. Click here to view the ferry schedule.
Traveling with Animals
CAN I BRING MY PET WITH ME?
Yes. The below pet policy applies to all pets, not just dogs. Payment for pet transport can be made when making reservation or pay cash to the driver.
SMALL PETS – For a $5 fee each way, small pets are permitted to ride on the bus with the passenger if they travel is a small carrier (9” x 12” x 17”) that fits under the seat. Animals are required to be kept in the carrier for the duration of the trip. If it becomes disruptive, the driver may refuse service to the animal.
MEDIUM PETS – For a $10 fee each way, medium pets may ride in the luggage bay in a hard-sided, medium-sized kennel. Kennels larger than 32” x 22” x 23” or animals weighing more than 50 pounds are not transported.
WHAT IS YOUR POLICY ON CERTIFIED SERVICE ANIMALS?
Passengers with certified service animals are always welcome to ride at no charge. The certified service animal is the responsibility of the owner and must be under the control of the owner at all times. Please lease or harness the service animal while on the bus. And, a certified service animal can ride at the owners feet, but not in the aisle, in a seat, or on the owner’s lap.
WHAT IS YOUR POLICY ON EMOTIONAL SUPPORT ANIMALS?
Currently, emotional support animals/pets are not defined by law as a service animal and follow the above guidelines for pets.
CAN I BRING MY BICYCLE?
Bicycles are considered oversized luggage (not standard luggage) and are transferred for a fee of $10 each way. Bicycles must be in a box – 8”w x 30”h x 57” max. Please inform your reservation agent at the time of reserving your seat so the driver is aware and the correct bus size is sent.
IS THERE AN EXTRA CHARGE FOR MY SNOWBOARD?
Snowboards, skis, golf clubs, surf boards (under 6”) and gun cases are accepted at no additional charge as one of the two pieces of luggage you are allowed in the luggage compartment. Items weighing more than 50 lbs or over 6’ will not be accepted.
CAN I NEED TO TRANSPORT A BAG TO/FROM SEA-TAC AIRPORT. CAN I DO THIS?
Yes. Baggage can be transported on a shuttle for you. If this is being paid by the airlines, they will set this up by contacting our dispatch team at 360-543-9380. If you are paying for it ($25 per bag,) an advanced, prepaid reservation is required. The bag needs to be delivered to the driver and someone needs to meet the bus at its end destination to retrieve it from the driver. Bags are not to exceed 50 lbs or 70 linear inches.
I HAVE A BOX / COOLER. IS THAT CONSIDERED LUGGAGE?
Each passenger is allowed 2 normal sized bags. Luggage space is limited so it is encouraged to ship extra items via UPS, FedEX, or other shipping service. Thank you for helping all passengers have room for their essential luggage.
Traveling with Minors
I’M TRAVELING WITH A SMALL CHILD. IS A CAR SEAT REQUIRED?
Car seats are highly recommended for all children under 8-years-old. Not all Bellair Shuttle vehicles are equipped with seat belts, but for those that are it is required by law that everyone is buckled. Even on vehicles without seat belts, it is safer for a child to be buckled into a car seat than not at all.
MY CHILD IS TRAVELING ALONE. IS THAT ALLOWED?
Minors that are 16-years-old or older are allowed to travel unaccompanied.
Those between 12- and 15-years-old may travel unaccompanied as long as a completed Minor Release Form is signed and on file at the Bellair Charters / Airporter Shuttle office. To ensure a minor release for is on file it needs to be submitted, authorized and on file before a prepaid reservation can be made. Cash may be paid to a driver at pick up if a parent/guardian is present when the minor is boarding and a signed minor release form is provided.
Minors younger than 12-years-old may only travel with a parent/guardian present. A guardian must be a minimum of 18-years-old or older.
I AM A TRAVEL AGENT AND WOULD LIKE TO OFFER SHUTTLE SERVICE TO MY CLIENTS. ARE DISCOUNTS AVAILABLE?
Contracted travel agencies, who have generated more that $1000 or more in the previous 12 months, will receive one round-trip comp ticket for the following year. For more information, please contact our accounting team at 866-235-5247