FAQs

IS A RESERVATION NECESSARY?

Reservations are encouraged, but not required. A reservation guarantees your seat is reserved when you arrive for your shuttle. You can pay cash on arrival, but there is the risk there are no seats available on the shuttle you want and you’ll need to wait for the next shuttle. Reservations can be made by calling (866) 235-5247. 

WHAT IF I PREPAY FOR A RESERVATION, BUT END UP NOT NEEDING TO USE IT? DO I LOSE MY MONEY?

If you no longer need a purchased reservation, you have two refund options when you call the customer service team at (866) 235-5247. You may request the cost of your ticket be refund to your original form of payment minus a $5 processing. With this option, it may take up to 7-10 business days to reflect in your bank account again. The alternative option is to have the amount placed on account credit for a future Airporter Shuttle or Bellair Tours trip. Account credit is valid for 365 days from the original date of purchase.

IF I CANCEL MY RESERVATION AND REQUEST A REFUND, HOW LONG DOES IT TAKE TO BE CREDITED BACK TO MY CARD? AND, IF I PAID CASH?

Credit card refunds may take up to 10 days from when you canceled before showing in your account.  If you paid by cash/check, please provide a current mailing address when canceling and a refund check will be mailed within 10 days.

I WANT TO PAY CASH WHEN I ARRIVE AT SEA-TAC AIRPORT. IS THERE SOMEONE THERE THAT CAN HELP ME?

Currently, the Bellair Shuttle desk at Sea-Tac Airport is not staffed due to COVID precautions. Please proceed to the shuttle pick up location at Door 2 in baggage claim. If a seat is available on your desired shuttle, you may purchase a ticket from the shuttle driver. Drivers can only accept bills smaller than $50 and cannot accept checks. To pay with a credit card call (866) 235-5247 or online by clicking here.

IF A PASSENGER IS IN A WHEELCHAIR, WILL THE SHUTTLE BE ADA ACCESSIBLE?

We will always go over and beyond to accommodate ADA requests. With a minimum of 48 hours notice we will be able to ensure that the proper vehicle is operating the shuttle you want to ride. Also, to ensure compatibility, please provide the combined weight of the wheelchair and passenger along with the width and length of the wheelchair/scooter at the time you make the reservation. The maximum combined weight our current equipment can accommodate is 600 lbs. The maximum width is 30” and the maximum length is 48.”

WHAT ARE THE ADA GUIDELINES REGARDING “PRIORITY SEATING” ON THE SHUTTLE?

Upon request, drivers will ask – but not require – passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce priority seating beyond making the request of other passengers.

DO YOU OFFER A GROUP DISCOUNT?

For groups of 4 or more paying passengers with a prepaid reservation, a 10% discount is available. To qualify for the discount, all passengers need to travel on the same reservation. Reservations paid by cash are not eligible for the discount. More questions about group discounts? Call 866-235-5247 and a reservation agent will be happy to answer them for you.

ARE OTHER DISCOUNTS, OTHER THAN THE GROUP DISCOUNT AND COMMUTER TICKET, AVAILABLE?

Discounts on certain trips on the I-5 corridor are available for seniors (60+), US military personnel/dependents with valid military ID. Please present your military ID when boarding. Additional discounts are not currently available for the I-90 corridor.

DO I NEED AN ACTUAL PHYSICAL TICKET TO BOARD THE SHUTTLE?

No. Your confirmation number is sufficient. Please provide it when you board. Also, keep it handy if you need to make changes to your reservation.

IS PARKING AVAILABLE AT ALL SHUTTLE STOPS?

Many of the shuttle stops allow you to park your vehicle while you are traveling. Three sites are operated by Bellair Airporter Shuttle – Bellingham, Burlington and Yakima. Other sites with parking options are operated by other organizations. Get more information on the Shuttle Map or by contacting a reservation agent at 866-235-5247.

If you chose to cancel after a reservation has been confirmed, there is an $8 cancellation fee. Cancelation of parking must be made prior to departure date to be eligible for a refund minus the $8 cancelation fee.

DOES THE PAINE FIELD SHUTTLE REQUIRE ANY TRANSFERS?

Currently, there is no transfer from the I-5 shuttle to/from a Paine Field vehicle. As travel continues to increase, this may change in the future. If and when it does, all passengers heading to/from Paine Field will transfer in Marysville at the Tulalip Resort Hotel & Casino to a designated Paine Field vehicle.

WHAT IF IT IS SNOWING THE DAY I TRAVEL BETWEEN YAKIMA AND SEA-TAC AIRPORT?

As long as the pass remains open, shuttles will continue running as scheduled. There may be delays due to road conditions and having to chain the vehicles. Please allow plenty of time before your flight for these possible delays.

In the event that the pass does close, shuttles will hold at Ellensburg or Cle Elum until the pass has reopened. If the closure is for more than a few hours, the shuttle may be canceled. If so, passengers will be returned to their original pick-up location. If you do experience a cancelation, you can leave your ticket open for a year to use at a later date or receive a refund, less a $5 cancelation fee.

IF, DUE TO BAD WEATHER, SHUTTLES NORTH OF BELLINGHAM ARE UNABLE TO OPERATE, WILL I GET A PARTIAL REFUND?

Yes. You will be refunded the difference in price with no additional fee.

MY CONNECTION (i.e. FLIGHT, FERRY) IS RUNNING A FEW MINUTES LATE. CAN YOU HOLD THE SHUTTLE FOR ME?

In an effort to provide all passengers with the best on-time service possible, shuttles can only be held up to 2 minutes past the scheduled departure. If you miss your scheduled time, please call 866-235-5247. A reservation agent will help you get to where you are going on the next available shuttle.

WE’RE TAKING A CRUISE OUT OF SEATTLE. IS THERE SHUTTLE SERVICE AVAILABLE TO THE PIERS?

Bellair Airporter Shuttle does not currently stop at the piers in Seattle. The closest stop is at the Washington State Convention Center, which is a few miles away from your desired destination, but taxis are available. Also, service between Sea-Tac Airport and the cruise terminals is available through the cruise lines. A reservation agent can provide you with more information.

My ferry is arriving late (i.e. weather, mechanical issues, not on time) and I will miss my Airporter Shuttle. Can I just go on the next available shuttle?

Unfortunately, Bellair Airporter Shuttle is not in partnership with Washington State Ferries. As a result, Bellair Airporter Shuttle is not responsible for delays or missed shuttle reservations as a result of late-arriving ferries. 

If you miss your scheduled shuttle due to a delayed ferry, please call (866) 235-5247. If seats are available on the next shuttle, a reservation agent will transfer your reservation to that shuttle. 

If the next shuttle is sold out, a reservation agent will assist you as needed in finding transportation from the ferry to the Burlington Airporter Shuttle office to catch the next available shuttle down to Sea-Tac Airport. The cost of the additional transportation will be at your expense, but the cost of your unused shuttle from the Anacortes Ferry to the Burlington Office will be credited to your account.

I’M UNABLE TO WALK LONG DISTANCES. CAN THE DRIVER DROP ME OFF AT MY AIRLINE?

Port of Seattle regulations stipulate that passengers may only be unloaded in the designated “Bus Unloading Zones.” There are two of these zones on the departure level at Sea-Tac Airport. Unfortunately, drivers are not allowed to leave the bus or go inside the terminal while on the departures level. If you need further assistance to reach your flight, contact Sea-Tac Airport or your airline to arrange for a representative to meet you with a wheelchair.

I WANT TO GO TO DOWNTOWN SEATTLE. DO YOU MAKE STOPS THERE?

Currently due to reduced shuttle service, there are limited stops along the I-5 corridor at the Seattle Convention Center each day. Click here for the current Seattle Convention Center schedule. And, the I-90 corridor shuttle stops at the Sea-Tac Light Rail depot, where you can take Link Light Rail into downtown Seattle. Click here for current Sea-Tac Light Rail schedule.

I AM ARRIVING ON THE SAN JUAN FERRY. IF THE FERRY IS LATE, CAN THE DRIVER WAIT FOR ME?

Shuttle departure times are not changed quarterly like the Washington State ferry schedule and are not coordinated with ferry arrival times. Shuttles depart the ferry terminal on time and will hold no more than 2 minutes out of respect to the other passengers’ schedules. Please plan accordingly for possible delays in the ferry schedule.

HOW LONG BEFORE MY FLIGHT DO I NEED TO BE AT SEA-TAC AIRPORT?

It is recommended that you arrive 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.

CAN I BRING MY PET WITH ME?

Yes. The below pet policy applies to all pets, not just dogs. Payment for pet transport can be made when making reservation or pay cash to the driver.

SMALL PETS – For a $5 fee each way, small pets are permitted to ride on the bus with the passenger if they travel is a small carrier (9” x 12” x 17”) that fits under the seat. Animals are required to be kept in the carrier for the duration of the trip. If it becomes disruptive, the driver may refuse service to the animal.

MEDIUM PETS – For a $10 fee each way, medium pets may ride in the luggage bay in a hard-sided, medium-sized kennel. Kennels larger than 32” x 22” x 23” or animals weighing more than 50 pounds are not transported.

WHAT IS YOUR POLICY ON CERTIFIED SERVICE ANIMALS?

Passengers with certified service animals are always welcome to ride at no charge. The certified service animal is the responsibility of the owner and must be under the control of the owner at all times. Please lease or harness the service animal while on the bus. And, a certified service animal can ride at the owners feet, but not in the aisle, in a seat, or on the owner’s lap.

WHAT IS YOUR POLICY ON EMOTIONAL SUPPORT ANIMALS?

Currently, emotional support animals/pets are not defined by law as a service animal and follow the above guidelines for pets.

CAN I BRING MY BICYCLE?

Bicycles are considered oversized luggage (not standard luggage) and are transferred for a fee of $10 each way. Bikes must be transported in a box – 8”w x 30”h x 57” max. Please inform your reservation agent at the time of reserving your seat so the driver is aware and the correct bus size is sent to accommodate the bike.

I NEED TO TRANSPORT A BAG TO/FROM SEA-TAC AIRPORT. CAN I DO THIS?

Yes. Baggage can be transported on a shuttle for you. If this is being paid by the airlines, they will set this up by contacting our dispatch team at 360-543-9380. If you are paying for it ($25 per bag,) an advanced, prepaid reservation is required.  The bag needs to be delivered to the driver and someone needs to meet the bus at its end destination to retrieve it from the driver. Bags are not to exceed 50 lbs or 70 linear inches.

If I am traveling with medical equipment, does it count toward my luggage allowance?

All medical equipment (i.e. CPAP and AED machines) are no charge if the equipment is standard size. Any medical equipment exceeding 50 pounds or larger than a standard size suitcase may be charged an overweight or oversize $5 fee.

Portable oxygen and respirators may travel with you at no extra charge. You may carry up to 2 oxygen canisters - 1 on the bus and 1 in the luggage compartment. Canisters stored in the luggage compartment require a safety cap on the valve and a protective case. The maximum size for the canister is 4.5 inches in diameter and 26 inches in length.

HOW MUCH LUGGAGE AM I ALLOWED WITH MY PAID RESERVATION?

Each passenger is allowed 2 standard sized bags to be checked and go under the bus in the luggage bay and one personal, carry-on item for them to take on the vehicle (i.e. purse, computer bag) Each of the standard sized bags need to be less than 50 pounds each and each bag measuring less than 70 linear inches (Length + Width + Height).

Each item over the 2 standard and one carry-on item is subject to a $5 one-way fee. Luggage space is limited on each vehicle so it is encouraged to ship extra items via UPS, FedEx, or other shipping services. Thank you for helping all passengers have room for their essential luggage.

WHAT IS CONSIDERED ONE OF THE TWO PIECES OF STANDARD LUGGAGE?

In addition to a standard piece of luggage (less than 50 pounds and measuring less than 70 linear inches – Length + Width +Height), the following items can be checked as 1 of your 2 pieces of allowed standard luggage. Note: If the item(s) below that you would like to transport exceeds your 2 pieces of standard luggage allotment, there will be a $5 one-way fee collected by the driver before you board.

• BOXES - Boxes weighing more than 50 pounds or are larger than a standard suitcase (70 linear inches) may be charged a $5 overweight/oversized fee, which is at the driver’s discretion. Luggage space is limited, so it is encouraged to ship extra items via UPS, FedEx or other shipping services.
• CAR SEATS – If you are storing a car seat in the luggage bay, it will count as 1 of your 2 items of luggage. If you are carrying the car seat onto the shuttle and a child is riding in the car seat, the driver will not charge.
• COOLERS/FISH BOXES – Coolers weighing more than 50 pounds or are larger than a standard suitcase (70 linear inches) may be charged a $5 overweight/oversized fee, which is at the driver’s discretion. Luggage space is limited, so it is encouraged to ship extra items via UPS, FedEx or other shipping services.
• DIAPERS BAGS – Diaper bags can be one of the 2 pieces of standard luggage for the parent, not the infant. Infants are not provided a bag allowance.\
• GOLF CLUBS – If the golf clubs are a third item, there will be a $5 one-way fee.
• GUNS & AMMO – All guns must be unloaded and locked in a hard sided case or box. Ammunition must be packed separately. No guns will be allowed as a carry-on item. They must be stored in the luggage bay.
• INSTRUMENTS - Instruments weighing more than 50 pounds or are larger than a standard suitcase (70 linear inches) may be charged a $5 overweight/oversized fee, which is at the driver’s discretion.
• SKIS/SNOWBOARDS – Skis/Snowboards in excess of 6 feet in length, may not be accepted. Contact a reservation agent at (866) 235-5247 for more info. And, unless the item is transported in a protective bag, Airporter Shuttle is not liable for damages.
• STROLLERS – Please collapse and secure before driver places in the luggage bay.
• SURF BOARDS – Surf Boards in excess of 6 feet in length, may not be accepted. Contact a reservation agent at (866) 235-5247 for more info. And, unless the item is transported in a protective bag, Airporter Shuttle is not liable for damages.

WHAT IS CONSIDERED OVERSIZED?

Any item equal to or larger than a standard piece of luggage (over 50 pounds and/or exceeding 70 linear inches) are considered cargo and will incur a $5 one-way cargo fee for each oversized item.

HOW DOES THE DRIVER KNOW WHICH BAGS ARE MINE?

As a passenger, you are fully responsible for the correct identification and retrieval of your luggage. Please tag all luggage prior to boarding the shuttle and check each tag before departing at your drop off location.

IF MY LUGGAGE IS DAMAGED DURING TRANSIT ON THE SHUTTLE, HOW WILL I BE COMPENSATED?

As provided by Washington state law (RWC 81.29.050), unless a higher value is declared prior to transportation and agreed to in writing by Bellair Airporter Shuttle, property damage liability will be limited to $250/fare. Additional valuation will be charged at $1.00 per $100.00 or a fraction thereof.

I’M TRAVELING WITH A SMALL CHILD. IS A CAR SEAT REQUIRED?

Car seats are highly recommended for all children under 8-years-old. Not all Bellair Shuttle vehicles are equipped with seat belts, but for those that are it is required by law that everyone is buckled. Even on vehicles without seat belts, it is safer for a child to be buckled into a car seat than not at all.

MY CHILD IS TRAVELING ALONE. IS THAT ALLOWED?

Minors that are 16-years-old or older are allowed to travel unaccompanied.

Those between 12- and 15-years-old may travel unaccompanied as long as a completed Minor Release Form is signed and on file at the Bellair Charters / Airporter Shuttle office. To ensure a minor release form is on file, it needs to be submitted, authorized and on file before a prepaid reservation can be made. Cash may be paid to a driver at pick up if a parent/guardian is present when the minor is boarding and a signed minor release form is provided.

Minors younger than 12-years-old may only travel with a parent/guardian present. A guardian must be a minimum of 18-years-old or older.

I AM A TRAVEL AGENT AND WOULD LIKE TO OFFER SHUTTLE SERVICE TO MY CLIENTS. ARE DISCOUNTS AVAILABLE?

Contracted travel agencies, who have generated more that $1000 or more in the previous 12 months, will receive one round-trip comp ticket for the following year. For more information, please contact our accounting team at 866-235-5247